Cuff Miller Coronavirus (COVID-19) Update
COVID-19 CORONAVIRUS UPDATE - 27/01/22
Please see our update below regarding opening times and service availability. Please wear a face covering when visitng the site if you are able.*
Cuff Miller is a Covid-secure business. We are continually working to keep everyone safe.
- Garage facilities (Service, MOT and repairs) remain open.
- The Fuel Station Forecourt is open.
- Our sales showroom is open.
SERVICING, MOT TESTS AND REPAIRS
Cuff Miller Service is fully open, working on an appointment basis. Prebooked work will continue as planned and you will be able to make a booking as normal for work by phone on 01903 714367, opt 2 or online at cuffmiller.co.uk/servicing.
Please call ahead and make an appointment before visiting. Unfortunately we are not currently able to offer walk-in or waiting appointments on site.
Opening times
07:30 – 17:30 Monday-Friday
08:00 -12:00 Saturday
FUEL STATION
The fuel station forecourt remains open, however may be operating reduced hours. Outside payment (via the serving hatch) is possible..
Opening times
06:00 – 19:00 Monday-Friday
08:00 -18:00 Saturday
CLOSED Sunday
CAR SALES
View our used stock here at any time.
Opening times
Showroom
09:00 – 17:00 Monday-Friday
09:00 -17:00 Saturday
CLOSED Sunday
Our Coronavirus Measures
We have put several measures in place in order to safeguard both you and our team at every stage of your visit to us, including social distancing measures, revised and increased cleaning procedures and new internal processes.
Please wear your mask or appropriate face covering if possible when visiting the site.* This is to keep our customers and our team as safe as is possible.
We have produced the following short videos for your information
(Please note that these videos were filmed before later guidance regarding the mandatory wearing of face coverings. )
Guidance on visiting Aftersales
Guidance on visiting our Fuel Station
We would like to wish you, your friends, families and colleagues well during these unprecedented times and we hope you are keeping safe and healthy. We have worked incredibly hard behind the scenes with the health and safety of our team and you, our customers, forefront in our minds.
We understand that we are living in difficult times for everyone, so please bear with us as we introduce and refine new processes that will keep us all safe, and if you have any suggestions or feedback regarding our processes please do get in touch.
Frequently asked questions
Are you open for fuel?
Yes, our Fuel Station is now open, operating on the times posted above.
Is Car Sales open?
Our showroom is open. You can also make Sales enquiries by calling 01903 714367 or via email.
What if I need an MOT?
We are booking for MOT tests please contact the Service Department on 01903 711911 or by email.
My vehicle is overdue a service, will servicing my vehicle late affect my manufacturers warranty?
There is already a tolerance of 1 month/1000 miles in place for servicing. This has been relaxed to beyond one month to allow for closure or isolation. The maximum grace for mileage remains at 1000 miles.
My warranty is due to end, but I have noticed a fault, what should I do?
Please contact the Service Department on 01903 711911 or by email
I’m worried about making payments for my vehicle (Vehicles financed by Ford Credit)
Ford Credit are offering flexibility with regards to making payment for your vehicle. This may include a payment ‘holiday’ and/or extension of you contract.
If you think you may not be able to make a payment, please contact Ford Credit here https://www.ford.co.uk/finance/support/contact-us
I'm due to replace my Motability vehicle or are looking to start on the scheme.
The Motability scheme is open, find out more here.
*Cuff Miller understands that it is not always possible to wear a face covering, but ask you to do so in order to keep everyone safe and in line with legal requirements where applicable. We have made reasonable adjustments for those who are unable to wear a mask, such as the ability to pay for fuel and other goods outside (via the serving hatch) or paying for servicing, repairs or MOT by phone. Please feel free to contact us by calling ahead on 01903 714367 or emailing Enquiries@cuffmiller.co.uk to find out how we can assist you if you are unable to wear a mask.