Vacancies
Full Time Service and Parts Advisor
About Cuff Miller
Cuff Miller is a Ford Dealer that has been part of the fabric of Littlehampton for over 75 years, supplying cars throughout Sussex, the UK and even exporting across the world. We pride ourselves on a friendly, non-pressured approach towards our customers and a friendly, supportive environment for all our team.
About the Service and Parts Advisor role
Working within our busy Aftersales Department, you will be the primary point of contact for our customers, communicating their requirements directly with our Workshop, your fellow team members and management. Great communication is vital and a positive, friendly approach is required to ensure we always deliver the very best level of personal service to our customers. The role entails booking vehicles in for the correct maintenance, producing the required paperwork identifying and pricing work and most importantly, communicating with customers so that they are updated throughout the duration of the maintenance or repair.
As a Ford Dealer and Authorised Repair, we offer the benefits of full training including the latest EV and Hybrid tech, both online and hands-on at the state-of-the-art Henry Ford Academy.
Our focus is on delivering the best quality and honest service for our customers; with our mantra “a satisfied customer is more important than extra profit.” As such we do not push for upsell or pay on efficiency bonus as with many Dealers. With every member of the team working together we are pleased to offer a team bonus based upon company performance.
What can you expect from us?
Competitive salary commensurate with experience
- 22 days per year holiday
- Performance related company bonus
- Workplace Pension
- Cycle to work scheme
- Discounted vehicle purchases
- Discounted fuel purchases
- Structured training and development, with the opportunity to progress
- First class training facilities both online and in person at Henry Ford College
- Flexible, friendly and inclusive working environment
Responsibilities
- Dealing with customer queries both at the front desk and via phone and email
- Service bookings and invoicing
- Parts ordering and pre-picking for workshop
- Maintaining and developing trade business
- Reviewing Vehicle Health Checks and informing customers of required work
- Co-ordinating with the management team, workshop and technicians
- Follow manufacturer warranty processes
- Proficiently communicate and co-ordinate with the workshop and front of house
- Delivering exceptional quality of service
Qualifications and experience
- Full driving licence is with no endorsements for drink, drug or dangerous driving.
- Previous experience in a similar role is preferred but not essential depending on equivalent experience and full training will be given.
- Experience with Kerridge DMS and Ford systems would equally be highly advantageous.
Skills, ability and attitude
- Positive and proactive
- Ability to both follow instruction and work on your own initiative
- Team player, willing to support your colleagues
- Good communication skills
- Willing to undertake training as required
- Have excellent time management
- Have good organisational skills and display accuracy in their work
- Be personable and able to deal with customer queries and concerns in a friendly and professional manner
- Be self-motivated
- Have a methodical approach towards workload
Previous experience in a similar role is preferable but not essential depending on experience in a comparable role and full training will be given
Experience with Keyloop DMS and Ford systems would be advantageous.
To apply
Please submit your CV and covering letter to:
Enquiries@cuffmiller.co.uk
Or by post to:
The Service Manager
Cuff Miller
Horsham Road
Littlehampton
West Sussex
BN17 6BX
____________________________________________________________________________
Full Time Apprentice Technician
About the Apprentice Technician role
As an Apprentice Technician, you will work within our busy workshop, on a variety of vehicles whilst you study. Within the past five years there have been exciting evolutions in terms of new technologies built into new cars; from hybrid and EV to ‘hands-off’ autonomous driving assistance features.
There’s more to come too, as we move towards an increased range of Electric Vehicles. However, with new hybrid and internal combustion engine cars on sale until 2035 and around 26,000 cars in the local area alone, there is also plenty of opportunity to work with a variety of petrol and diesel powered cars for the foreseeable future.
Responsibilities and requirements
These include, but are not limited to:
- Learning and practically applying skills involving vehicle servicing, maintenance and repairs.
- Assisting with MOT tests.
- Observing and assisting senior technicians.
- Demonstrating a careful and considered approach to your work.
- A strong mindset towards personal health and safety for both you and your colleagues.
- Following manufacturer repair processes and directions from other technicians as required.
- Working effectively as part of a team and on one’s own initiative.
- Excellent time management.
- Have good organisational skills and display accuracy in your work.
- Positive attitude to approaching servicing, maintenance and repairs on both passenger car and light commercial vehicles.
- Willing and eager to learn.
- Proficiently communicate both orally and in writing.
- Co-ordinate with Service and Parts departments and explaining your findings.
Due to the nature of the role, applicants will be expected to hold a full, clean, UK driving licence, or be in the process of learning to drive
Training
Over the length of your apprenticeship (typically 30-36 months) you will receive 22 weeks of specialist training at the state-of-the-art Henry Ford Academy.
Training is attended four times per year, for a two-week period each time. This means you gain excellent insight into the latest and most exciting technology that Ford has to offer; whilst developing a deep understanding of established and developing mechanical and electrical diagnosis and repair methods.
On site and provided by Skillnet, you will be supported by a dedicated Skills Coach, visiting approximately every eight weeks to help your professional progress.
Qualifications
No formal qualifications are required at this stage and we will take each applicant on merit; however passes at GCSE level 4 (C) or above in English, Maths and ICT are preferred.
Please note that there will be assessments by Skillnet to ensure proficiency in English, Maths and ICT to ensure proficiency to the required level and additional training if required.
About Cuff Miller
Cuff Miller is a Ford Dealer that has been part of the fabric of Littlehampton for over 75 years, supplying cars throughout Sussex, the UK and even exporting across the world. We pride ourselves on a friendly, non-pressured approach towards our customers and a friendly, supportive environment for all our team.
As a Ford Dealer, we offer the benefits of full training including the latest EV and Hybrid tech, both online and hands-on at the state of the Henry Ford Academy.
Our focus is on delivering the best quality and honest service for our customers; with our mantra “a satisfied customer is more important than extra profit.’ As such we do not push for upsell or pay on efficiency bonus as with many Dealers. With every member of the team working together, we are pleased to offer a team bonus based upon company performance.
What can you expect from us?
- 22 days per year holiday
- Performance related company bonus
- Workplace Pension
- Cycle to work scheme
- Discounted vehicle purchases
- Discounted fuel purchases
- Structured training and development, with the opportunity to progress.
- First class training facilities both online and in person at Henry Ford College.
- Flexible, friendly and inclusive working environment
To apply
Please submit your CV and covering letter to:
Enquiries@cuffmiller.co.uk
Or by post to:
The Service Manager
Cuff Miller
Horsham Road
Littlehampton
West Sussex
BN17 6BX
______________________________________________________________________________
Full Time Qualified Vehicle Technician
About Cuff Miller
Cuff Miller is a Ford Dealer that has been part of the fabric of Littlehampton for 75 years, supplying cars throughout Sussex, the UK and even exporting across the world. We pride ourselves on a friendly, non-pressured approach towards our customers and a friendly, supportive environment for all our team.
About the Vehicle Technician role.
As a Vehicle Technician, you play an important role in keeping the local community running. We are looking for a Level 3 (or equivalent) Qualified Technician, to work in our Littlehampton workshop.
As a Ford Dealer, we offer the benefits of full training including the latest EV and Hybrid tech, both online and hands-on at the state of the Henry Ford Academy.
Our focus is on delivering the best quality and honest service for our customers; with our mantra “a satisfied customer is more important than extra profit.’ As such we do not push for upsell or pay on efficiency bonus as with many Dealers. With every member of the team working together we are pleased to offer a team bonus based upon company performance
What can you expect from us?
- Flexible, friendly and inclusive working environment
- Competitive salary commensurate with experience
- 22 days per year holiday
- Performance related bonus
- Workplace Pension
- Cycle to work scheme
- Discounted vehicle purchases
- Discounted fuel purchases
- Structured training and development, with the opportunity to progress
- First class training facilities both online and in person at Henry Ford College.
Responsibilities
- Fault diagnostic and rectification
- Vehicle servicing and maintenance
- Be able to offer a careful and considered approach to all repairs.
- Follow manufacturer warranty processes.
- Work effectively as part of a team and on one’s own initiative. Have excellent time management.
- Have good organisational skills and display accuracy in their work.
- Be comfortable working with both passenger car and light commercial vehicles.
- Proficiently communicate and coordinate with workshop control and parts departments.
Qualifications
- Full driving licence with no endorsements for drink, drug or dangerous driving.
- NVQ Level 3, City and Guilds or appropriate qualification.
- MOT Qualifications advantageous, but not essential.
Skills, ability and attitude
- Positive and proactive
- Ability to both follow instruction and work on your own initiative
- Team player, willing to support your colleagues
- Good communication skills
- Willing to undertake training as required
- Expertise and professionalism are key features and will need to be carried through in your work; customer care is of upmost importance at all times.
- Keen to develop new skills and training. For those not already qualified, this will include a development path to obtain Ford qualifications through a combination of online learning and practical learning at the excellent Henry Ford Academy.
To apply
Please submit your CV and covering letter to:
Enquiries@cuffmiller.co.uk
Or by post to:
Adam Hepworth
Cuff Miller
Horsham Road
Littlehampton
West Sussex
BN17 6BX
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